Start with the basics - most issues are quick fixes. Try this: • Charge the battery for 5-10 minutes • Make sure the cart or disposable is fully seated • Take a gentle pull (2-3 seconds — no blinkers) If it still isn't hitting, see the rest of the FAQs or contact us below

Blinking usually means low battery or a connection issue. What to do: • Recharge the battery • Remove the cart and gently reattach it • Make sure the connection points are clean and dry If blinking continues after charging, reach out to support.

This is very common and usually caused by oil thickening. Quick fix: • Hold the cart upright for a few minutes • Take a short, gentle pull (don't pull hard) • Warming the cart slightly with your hands can help Avoid long or forceful pulls - they can make clogging worse.

This usually happens from overheating. Most common causes: • Long pulls ("blinkers") • Chain-hitting without pauses • Battery voltage too high Best practice: Sip, don't rip. Short, gentle pulls preserve flavor and effects.

Yes — even disposables benefit from a quick initial charge. We recommend charging for 4-5 minutes before first use to ensure optimal performance.

Yes. Always. Storing upright helps keep oil where it belongs and reduces: • Clogging • Weak hits • Oil pooling near the mouthpiece

This is usually related to: • Battery charge level • Oil temperature (cold oil is thicker) • Connection points needing reseating A short recharge and gentle pulls usually solve this.

No — that's normal. High-quality oil (especially rosin-based products like Rosin King) naturally thickens, especially in cooler environments. This does not mean the product is defective.

We don't recommend it. Blinkers can: • Burn the oil • Mute flavor • Reduce cart lifespan For best results: 2-3 second pulls, with pauses in between.

They're different expressions — same care. • Rosin King focuses on premium rosin flavor and effects • Jersey Sauce Boss highlights bold, expressive profiles Both are crafted and handled by Glass Meadows with the same standards.

We've got you. Head to Contact Support and tell us: • Which product you have • What's happening • What you've already tried Our team will take it from there.