Start with the basics - most issues are quick fixes. Try this: • Charge the battery for 5-10 minutes • Make sure the cart or disposable is fully seated • Take a gentle pull (2-3 seconds — no blinkers) If it still isn't hitting, see the rest of the FAQs or contact us below

Blinking usually means low battery or a connection issue. What to do: • Recharge the battery • Remove the cart and gently reattach it • Make sure the connection points are clean and dry If blinking continues after charging, reach out to support.

This is very common and usually caused by oil thickening. Quick fix: • Hold the cart upright for a few minutes • Take a short, gentle pull (don't pull hard) • Warming the cart slightly with your hands can help Avoid long or forceful pulls - they can make clogging worse.

This usually happens from overheating. Most common causes: • Long pulls ("blinkers") • Chain-hitting without pauses • Battery voltage too high Best practice: Sip, don't rip. Short, gentle pulls preserve flavor and effects.

Yes — even disposables benefit from a quick initial charge. We recommend charging for 4-5 minutes before first use to ensure optimal performance.

Yes. Always. Storing upright helps keep oil where it belongs and reduces: • Clogging • Weak hits • Oil pooling near the mouthpiece

This is usually related to: • Battery charge level • Oil temperature (cold oil is thicker) • Connection points needing reseating A short recharge and gentle pulls usually solve this.

No — that's normal. High-quality oil (especially rosin-based products like Rosin King) naturally thickens, especially in cooler environments. This does not mean the product is defective.

We don't recommend it. Blinkers can: • Burn the oil • Mute flavor • Reduce cart lifespan For best results: 2-3 second pulls, with pauses in between.

They're different expressions — same care. • Rosin King focuses on premium rosin flavor and effects • Jersey Sauce Boss highlights bold, expressive profiles Both are crafted and handled by Glass Meadows with the same standards.

We've got you. Head to Contact Support and tell us: • Which product you have • What's happening • What you've already tried Our team will take it from there.

Live rosin is crafted through a meticulous solventless process, transforming fresh-frozen cannabis into a pure, potent concentrate that captures the plant's full spectrum of flavors and effects.

• Fresh Harvest – Plants Harvested at peak maturity • Flash Freezing – Immediate Freezing to preserve active compounds • Ice Water Extraction – Gently washed in ice water to release plant essence • Sift and Collect – Carefully Filtered to collect pure cannabis extract • Heat and Pressure – Delicately Pressed and Extracted with heat and pressure • Final Product – Pure, Potent Live Rosin https://static.wixstatic.com/media/ecf083_e9f3332f4b424687b4a3b9765b41921e~mv2.jpg

Live rosin is solventless, made by pressing fresh-frozen cannabis through heat and pressure, while live resin is extracted using solvents like butane. Both preserve the plant’s terpenes and cannabinoids, but live rosin is seen as the purest option since no chemicals are used.